Guarantee & Returns

Our goal is to offer only the finest personalized gifts available, ones that will create lasting memories and provide years of enjoyment. Each item we select must meet our strict standards for workmanship and design. Before any item is shipped, it must pass a final inspection for quality and accuracy. We stand behind the quality of every product we sell.

We stand behind the quality of the products we sell. Understandably, personalized items cannot be returned, except where there is a quality concern. If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund. Please use our Contact Us Form if you have a question about a return or exchange.

Cancellations and changes must be made by 2:00 p.m. EST of the same day you place your order. Use our Contact Us Form to notify us of changes about your order.

All returns or exchanges must be made within 30 days of receipt. Personalized items cannot be returned for reasons other than defects in materials or workmanship.